Refund and cancellation policy
Cancellation and refund terms for paid programming consulting engagements with ReviveGrid Software Consulting.
This policy applies to paid programming consulting engagements with ReviveGrid Software Consulting Co., Ltd. (UBN 23406544). Proposed baseline — pending business confirmation; aligned with Taiwan Consumer Protection Act distance-selling practice where applicable.
Cooling-off period
For services purchased remotely without face-to-face negotiation, consumers may withdraw within seven (7) calendar days of contract signing unless work has begun with your express consent or digital deliverables have been fully supplied with your acknowledgment.
Project deposits and milestones
Deposits secure calendar capacity. If you cancel before kickoff, the deposit is refundable minus documented third-party costs already incurred. After kickoff, fees for completed milestones and hours logged are non-refundable.
Services already rendered
Technical review memos, code delivered to your repository, and pairing hours consumed are not refundable once accepted in writing or merged to your main branch.
How to request a refund
Email info@revivegrid.digital or call +886-2-0000-2201 with your contract reference. We respond within ten business days and, when approved, process refunds via the original payment method within thirty days.
Rescheduling
Implementation pairing sessions may be rescheduled with forty-eight hours’ notice without penalty. Repeated no-shows may forfeit prepaid blocks per the statement of work.
Disputes
We aim to resolve billing disagreements directly. Consumers may also contact relevant Taiwan consumer protection channels for guidance.
Contact: Hao Chen, Representative — info@revivegrid.digital